Refund and Returns Policy

Refund, Resend and Returns Policy

We  does not suggest you return products. Because the shipping cost is high and sometimes higher than the product value. Also, it takes months to deliver the package, which will affect the processing time.

If you urgent to return the product, please pay attention to the following aspects:

  You need to return the product within 3 days from the date of receiving it.

  The product is in good condition and does not affect the secondary sales.

  You need to pay the shipping cost.

We will make a Refund, Resend, or Accept the Return for the following cases:

1) delayed orders;

2) lost packages;

3) damaged/wrong/missing products;

Cases that our does not make refunds:

1. Order Delivered

We will not offer a refund or resend if the tracking info shows ‘order delivered.

2. Tracking Information Alert

We will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:

  Incorrect/insufficient Address

  Refused Package

  Customs Clearance

  Non-Existing Number

  Unknown Recipient

How to return delivered products?

When you want to return their delivered products, you will need to pay for the shipping fees. 

Can I cancel an order after paying for it?
You can cancel orders before payment. If you have paid for an order, and the order hasn’t been dispatched,

Where will the refund be deposited?

The refund will be transferred to your payment account if you use PayPal, Stripe

We always makes an effort to provide the best service. If you have any other questions, please feel free to contact us at care@hapdeals.com